Retention Analyst

• Handle cancellation requests by resolving issues and retaining customers
• Assess technical feasibility, offer plans, and close sales to prevent cancellations
• Review customer account information, payments, plans, and service history
• Activate or deactivate plans and generate charges on customer accounts
• Open, record, forward, and close service tickets in the system
• Analyze connection and call logs to assist in resolving customer service cases
• Record tasks and complete internal spreadsheets
• Access customer routers and perform basic configurations to resolve simple technical issues

• Strong communication, organizational, and accountability skills
• Innovative mindset
• Proficiency in Microsoft Office
• Completed or ongoing higher education in Business Administration, Communications, Sales, or related fields
• Position available for people with disabilities
• Training schedule: Monday through Friday, from 8:00 a.m. to 12:00 p.m. and from 1:12 p.m. to 6:00 p.m.
• After training: Monday through Friday, from 12:00 p.m. to 5:00 p.m. and from 6:00 p.m. to 9:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m.

• Health insurance
• Dental insurance
• Pharmacy benefit
• Life insurance
• Transportation allowance
• Meal allowance
• Education assistance
• Complimentary internet service
• School supplies allowance
• New parent assistance
• Unifique Rewards Program – profit-sharing bonus (PPR)
• Five-year service award
• Psychological support
• Childcare assistance
• Assistance for children with disabilities
• Birthday gift
• Uniforms and equipment
• Partner discounts and benefits
• Discounts on Unifique services
• Possibility of working from home