Customer Care Specialist

• Answer customer inquiries about products and services, including personnel, website, company, vehicle-specific topics, electromobility, service, sales, redirects, and contact details
• Acknowledge and resolve customer complaints
• Process inquiries received through multiple channels
• Identify customer needs and assist customers in using specific features
• Analyze and report product malfunctions
• Assist in training new employees at management’s request
• Update internal databases with technical issues and useful customer interactions
• Inform customers about new features and functionalities

• High school diploma or equivalent (preferred)
• At least 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (required)
• Fluency in English (a plus)
• Familiarity with the automotive industry (an advantage)
• Experience using help desk software and providing remote support
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

• Competitive salary and benefits
• Opportunity for rapid career growth within the company
• Career-path training
• Collaborative work environment
• Multicultural teams
• Proactive support
• Attractive professional development opportunities
• Numerous employee benefits
• Company health and wellness initiatives