Medical Virtual Assistant, MVA

• Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment
• Ensure insurance information is accurate, updated, and properly documented
• Review denied claims, identify denial reasons, assist with claim reprocessing, and follow up on missing information
• Review and process Explanation of Benefits documents and clear EOB backlogs
• Review outstanding insurance balances and patient account issues and coordinate resolution
• Support claims workflows, including Cigna and Veterans Affairs claims
• Assist with vendor payment coordination, including check payments when needed
• Monitor SOAP note completion, accuracy, and compliance
• Track missed appointments, canceled appointments, and scheduling trends
• Prepare reports on outstanding balances, missed and canceled appointments, EOB backlog, denied claims, and other operational metrics
• Provide clear insights and practical recommendations in reports when needed
• Coordinate communication between the provider, care team, and administrative staff
• Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
• Recommend practical solutions to improve clinic efficiency

• Minimum of 1 year of experience as a Medical Virtual Assistant
• Experience supporting a US healthcare practice
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
• Exposure to CPT and ICD-10 codes
• Strong English communication skills, both written and verbal
• Strong executive presence and professional communication style
• Must be a Mac OS user
• Strong attention to detail and follow-through
• Ability to work independently with minimal supervision
• Proven leadership, ownership, or high-accountability experience in a previous role
• Proactive and able to anticipate needs before being asked
• Strong critical thinking and problem-solving skills
• Emotionally intelligent and patient when working with a busy provider
• Confident, professional, and organized in communication
• Able to take personal responsibility for assigned work
• Resourceful and self-motivated when learning new workflows
• Trustworthy, dependable, and comfortable handling sensitive information
• Prior experience supporting a chiropractic clinic is nice to have
• Experience with Cigna or Veterans Affairs claims is nice to have
• Experience clearing EOB or billing backlogs is nice to have
• Experience preparing operational or billing reports is nice to have
• Experience mentoring, training, or supporting new team members is nice to have
• Experience working closely with a clinic owner, provider, or executive-level leader is nice to have

• Performance-based increase after 6 months
• Remote work setup
• 30 hours per week schedule