Field Service Supervisor

• Guide and support a team of skilled field service engineers
• Ensure exceptional service delivery and customer satisfaction
• Coordinate service activities
• Manage team performance
• Maintain strong relationships with customers and internal stakeholders
• Promote operational excellence and technical service excellence
• Enable Thermo Fisher Scientific customers to make the world healthier, cleaner, and safer

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience
• Proven expertise in complex system troubleshooting and repair
• 2+ years of supervisory or leadership experience managing technical teams
• Strong technical proficiency in electronics, mechanics, and diagnostic equipment
• Demonstrated success in customer relationship management and service delivery
• Advanced problem-solving and analytical skills for complex technical issues
• Proficient with service management software, CRM systems, and Microsoft Office suite
• Strong communication and interpersonal skills for technical and non-technical audiences
• Proven ability to develop and support team members
• Experience with quality systems, safety protocols, and regulatory compliance
• Valid driver's license and ability to travel up to 50% within assigned territory
• Physical ability to lift up to 50 lbs with assistance and perform service functions
• Strong project management and organizational skills
• Ability to work independently and guide teams in a results-oriented environment
• Experience managing service KPIs, metrics, and continuous improvement initiatives
• Multilingual skills may be required depending on location
• Some degree of PPE required, including safety glasses, gowning, gloves, lab coat, or ear plugs

• Fully remote work arrangement
• Standard Monday–Friday work schedule