Customer Success Manager – OEM, EMEA

• Serve as the primary commercial contact for established EMEA OEM accounts
• Maintain regular touchpoints with customer purchasing, operations, and technical teams
• Ensure on-time delivery, fast problem resolution, and high retention
• Track purchasing patterns and identify incremental expansion opportunities
• Manage quote-to-order conversions and support contract execution
• Partner with regional Strategic Account Managers on new business development and transition wins into long-term accounts
• Collaborate with Customer Support, Applications Engineering, Supply Chain, and Operations
• Maintain accurate forecasting, customer data, and sales activity tracking in CRM
• Connect with clients via phone and video, with periodic face-to-face visits, trade shows, and internal team meetings across Europe approximately once every two months
• Build and shape the Customer Success framework for OEM in EMEA

• 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment
• Experience ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences
• High self-management, independence, and internal drive
• Ability to combine tactical execution with high-level vision and process design
• Business fluency in English required
• Strong written and spoken German proficiency required
• French highly desirable / a big advantage
• Comfortable interacting with CRM/ERP tools
• Ability to navigate technical product discussions with engineering and commercial stakeholders
• EU based
• Bachelor's degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred
• Being based in Prague, Czechia, is a plus

• Remote work structure across Europe
• Global exposure through collaboration with a global OEM team spanning Japan, the US, China, and Europe