Partner Success Specialist

• Develop trusted relationships with restaurant partners and understand their businesses, goals and challenges
• Proactively connect with restaurants and identify opportunities to improve bookings, availability and overall performance
• Analyze booking trends and partner data to uncover opportunities and recommend practical improvements
• Manage partner enquiries and collaboratively resolve challenges
• Identify potential risks early, strengthen engagement and support long-term partner retention
• Take initiative, follow through on actions and contribute to restaurant partner success
• Manage a shared portfolio of restaurant partners while developing areas of expertise

• At least 2 years' experience in account management or a similar relationship-focused role
• Confidence communicating with different personalities, building trust and handling difficult conversations
• Proactive mindset and ability to identify opportunities and take action
• Commercial curiosity and interest in understanding what helps businesses succeed
• Collaborative attitude, adaptability and enthusiasm for learning new tools and ways of working
• Experience in hospitality, restaurant technology, marketplaces or SaaS is advantageous but not essential
• CV and brief cover letter required

• Fully remote working with work-from-home flexibility and autonomy
• January 2027 start date
• Supportive, collaborative team
• Ownership and opportunity to contribute ideas
• Learning and development across partner relationships, commercial performance, data and emerging technology
• Opportunity to work for a growing international business
• Product purpose focused on helping local restaurants thrive and improving dining experiences