Fulfillment Support Specialist, English C1

• Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements
• Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment
• Respond to internal and external queries regarding fulfillment operations
• Track orders, monitor status, and follow up on outstanding tasks to ensure timely fulfillment
• Identify and escalate delayed or at-risk orders and support their resolution
• Handle order-related issues, including shipping, delivery, and return inquiries
• Maintain accurate order information, inventory updates, and fulfillment records
• Follow established processes, manage priorities, and contribute to team performance targets and KPIs

• Excellent English communication skills (at least C1 level)
• At least 1 year of experience in customer support is required
• 6 months to 1 year of experience in fulfillment
• Strong communication, empathy, and problem-solving skills
• Excellent organizational skills, attention to detail, and time management
• Ability to multitask, prioritize requests, and handle escalations
• Familiarity with CRM tools, order management systems, and basic logistics processes
• Adaptability, technical aptitude, and willingness to learn new tools
• Strong sense of ownership, accountability, and focus on KPIs

• Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• Potential benefits and conditions vary depending on engagement terms; independent contractors may not be eligible for all benefits