Customer Support Specialist

• Own live chat five days a week minimum, plus when things kick off outside hours
• Manage socials and community platforms
• Actively test the site — find bugs, raise them, follow up until they're dead
• Test new features before they ship
• Handle escalations and edge cases — nothing gets dropped
• Manage crisis situations solo
• Spot root cause issues and fix the process, not just the symptom
• Get involved everywhere

• A brain
• Thick skin — users will insult you and worse
• Ability to stay calm when everything is on fire
• Genuine desire to help people, not just close tickets
• Troubleshooting instincts and attention to detail
• Comfortable with crypto
• Support experience preferred
• Remote experience a plus