Corporate Travel Consultant

• Advise and arrange travel for corporate business customers, including individuals and groups
• Analyze and research travel options and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel across air, road, rail, and accommodations
• Use Global Distribution Systems including Sabre, Apollo, Galileo, and Amadeus
• Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and handle special customer requests
• Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
• Provide corporate travel consultation and outstanding service to business clients

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise; Sabre preferred, with Amadeus or Galileo accepted
• Professional written and verbal communication
• Attention to detail
• Act with integrity and protect personal traveler information
• Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background
• Exposure to handling After Hours for the US, UK, and Canada is an advantage
• Ability to resolve customer issues quickly and independently or with suppliers
• Teamwork and openness to feedback
• Ability to work a 4-day work week with 10-hour shifts
• Availability for shifts scheduled between 8 AM and 8 PM Australian Eastern Standard Time, including weekdays, weekends, and public holidays

• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources for employees and immediate family
• Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform
• Leadership courses
• New job openings available to internal candidates first
• Inclusion Groups
• Applicable shift penalties