Administrative Assistant – Remote Work

• Provide customer support via voice and text with speed and quality
• Demonstrate strong verbal and written communication skills, adjusting tone of voice to enhance the customer experience
• Practice active listening and reading during interactions, interpreting customer needs
• Understand processes, ensuring proficiency in solutions and flexibility in addressing customer needs
• Mediate conflicts and collaborate with internal teams to identify the best solutions
• Monitor the KPIs established by the Company
• Comply with security guidelines and Brazil’s General Data Protection Law (LGPD)

• Completed high school education
• Availability to work rotating schedules and shifts
• Knowledge of Microsoft Office
• Strong communication and writing skills
• Adaptability to change
• Proactive and dynamic approach
• Strong interpersonal skills and empathy
• Currently pursuing a university degree is desirable
• Previous online customer service experience is desirable

• Open to applicants of all sexual orientations, gender identities, races, ethnicities, and ages, with or without disabilities
• Remote work