Client Success Manager

• Own client relationships from onboarding through long-term partnership
• Lead onboarding, hiring kick-offs, and calibration sessions
• Develop understanding of clients’ businesses, hiring strategies, and growth plans
• Build trusted relationships with key stakeholders and decision-makers
• Conduct regular check-ins, business reviews, and strategic planning sessions
• Identify challenges, manage expectations, and deliver outstanding client experiences
• Drive client satisfaction, retention, and account growth
• Translate hiring requirements into recruitment briefs for the Talent Acquisition team
• Partner with recruiters and monitor recruitment progress, timelines, and candidate pipelines
• Keep clients informed through proactive communication and regular updates
• Support contractors throughout their engagements, including onboarding and performance check-ins
• Help contractors integrate into client teams and address performance concerns
• Facilitate conversations between clients and contractors
• Coordinate clients, recruiters, contractors, sales, and leadership
• Manage multiple client accounts and improve internal processes
• Identify account expansion opportunities and recommend staffing solutions

• 2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role
• Proven experience managing long-term client relationships with a strong focus on retention and account growth
• Experience coordinating multiple stakeholders and managing several projects simultaneously
• Strong problem-solving skills and confidence handling challenging client conversations
• Excellent written and verbal communication skills
• Fluent English
• Highly organized, proactive, and capable of working independently
• Strong commercial awareness while maintaining a client-first mindset
• Comfortable learning about different industries, business models, and organizational structures
• Experience within recruitment, staffing, outsourcing, or HR services is a plus
• Familiarity with remote hiring models and globally distributed teams is a plus
• Experience supporting clients hiring executive assistants, developers, marketers, accountants, finance professionals, or operations specialists is a plus
• Experience using ATS, CRM, project management, or client success platforms is a plus
• Availability for full-time independent-contractor engagement, mainly PH working hours with potential overlap with US/EU timezone

• Revenue-based incentives
• Flexible working hours with overlap across international clients
• Fully remote work
• High degree of autonomy, trust, and ownership
• Collaboration with a supportive, high-performing remote team
• Opportunity to build meaningful long-term client relationships with visible impact
• Competitive base salary