Delivery Centre Capability, Talent & Innovation Lead

• Support the strategic development and sustainable growth of the South African Delivery Centre in alignment with regional and global Delivery objectives
• Translate business growth plans and delivery pipeline expectations into workforce, capability and capacity requirements and a scaling roadmap
• Identify current and future skills needs and partner with Talent Manager to define role profiles and job descriptions
• Build experienced and specialist capabilities that mentor junior staff and support a commercially sustainable delivery model
• Improve resource flexibility, cross-project utilisation and participation in international engagements
• Develop and continuously refine the Delivery Centre talent pipeline
• Partner with Talent/HR and the Lift Programme on graduates, early-career talent, internships and university engagement
• Establish pathways from onboarding and foundational learning through supervised project exposure to independently deployable delivery roles
• Support attraction and development of experienced professionals and specialists through sustainable mentoring structures
• Collaborate on South African employment, skills development and transformation objectives, including B-BBEE where applicable
• Maintain the capability framework and development roadmap, including employee skills, proficiency levels and capability gaps
• Establish structured onboarding and assess capability progression and deployment readiness
• Partner with Delivery and Product teams on training, certification and development needs
• Create opportunities to upskill and cross-skill employees across products and technologies
• Develop multi-skilled teams and increase internal mobility and deployment flexibility
• Coordinate the Delivery Centre innovation and AI adoption roadmap
• Identify and prioritise opportunities for AI, automation and emerging technologies to improve delivery productivity, quality, efficiency and scalability
• Bring together Delivery, Product, Technology and AI specialists to turn opportunities into actionable initiatives and track outcomes
• Standardise delivery activities through reusable assets, automation and AI-assisted workflows
• Evaluate benefits such as delivery effort, turnaround time, quality and productivity, focusing on adoption and value rather than developing AI solutions
• Own strategic educational and skills-development partnerships
• Monitor and report on capability development, talent pipeline and innovation outcomes
• Operate within accountability boundaries where Delivery leadership owns strategy and resourcing, Talent/HR owns recruitment and employment processes, and Product/Technology own technical solutions and platforms
• Collaborate with Delivery leadership, Project Management, the Lift programme, Talent/HR, Product, Technology, AI teams, Finance, educational institutions and industry communities

• Relevant experience in a technology, consulting, banking technology, software, professional services or delivery environment
• Demonstrated exposure to establishing, scaling or supporting delivery teams, capability functions or professional services operations
• Experience in strategic workforce planning, capability development or talent pipeline management
• Experience with graduate programmes, early-career development or professional development initiatives
• Experience in organisational learning, onboarding and structured skills development
• Experience in technology, consulting or delivery programme management
• Experience in cross-functional initiative management and stakeholder coordination
• Experience with university, educational or industry partnerships
• Experience in innovation, digital transformation, AI adoption or process automation initiatives
• Experience developing operating models, frameworks or scalable organisational processes
• Experience working across geographically distributed teams and international delivery environments
• Experience within enterprise software, financial services technology, banking transformation or related consulting environments would be considered a plus

• Collaborative culture with smart people in a fast-growing company
• Opportunity to shape the future of the financial services industry
• Flexibility to work across different projects, markets, and areas of expertise as you grow your career
• Fast-paced environment with an experienced team, a strong brand, and an established customer portfolio
• Opportunity to work on complex core banking implementations and transformation engagements
• Competitive compensation package aligned with your expertise and skills
• Employment Equity Plan and commitment to transformation and diversity