Patient Support Specialist – Tier 1

• Handle incoming patient requests via calls, email, and chat
• Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions
• Escalate complex or unresolved cases to the appropriate internal teams
• Track open cases and follow up proactively
• Keep patients informed with clear, calm, and empathetic communication
• Document interactions accurately in internal systems
• Follow internal processes, SLAs, and privacy standards
• Work closely with internal stakeholders to ensure timely case resolution
• Serve as the first point of contact for patients navigating the telemedicine platform

• Advanced (C1-C2) English proficiency is required
• 2+ years of recent experience in customer support, patient support, or a similar client-facing remote role
• Strong communication, problem-solving, and multitasking skills
• Ability to stay professional in stressful or emotionally sensitive situations
• High level of empathy, ownership, and attention to detail
• Ability to learn new tools, workflows, medical terminology, and product logic quickly
• Full availability to work either specified schedule, including weekend shifts, aligned with US Pacific Time
• Flexibility to accommodate a different schedule during the initial training period
• Readiness to work under a B2B contract model
• Access to your own computer and a reliable internet connection
• Ability to work effectively in a fully remote environment
• Experience in healthcare, telemedicine, or mental health is nice to have
• Familiarity with HIPAA, EHR, or CRM systems is nice to have
• Experience supporting US customers is nice to have

• Competitive compensation in USD
• Clear growth opportunities
• Health bonus after the probation period
• Sports and wellness compensation
• 19 paid vacation days per year
• 3 additional wellness days annually
• Paid sick leave for the first 5 working days
• Gifts to celebrate important life milestones
• In-person team gatherings and corporate events
• Fully remote work from any EU country under a B2B model