Service Delivery Manager – Accounts Receivable

• Lead the Accounts Receivable service delivery organization within Körber GBS Finance
• Own reliable, compliant, and customer-oriented AR operations across countries and Körber entities
• Manage approximately 20 employees and ensure clear governance, consistent service standards, and strong operational performance
• Professionalize, standardize, and harmonize AR and O2C processes globally
• Drive global harmonization of AR automation, including SAP S/4 requirements, workflow standards, reporting, and controls
• Serve as a senior AR contact for Sales, Key Account Management, Order Management, project teams, service organizations, Finance, Treasury, Tax, Legal, Process Owners, and IT
• Drive root-cause resolution for overdue receivables, payment allocation issues, customer disputes, billing interface problems, and unclear account balances
• Monitor AR KPIs, service levels, automation rates, cash-in performance, overdue receivables, aging, unapplied cash, dispute resolution, collection effectiveness, and escalation volumes
• Ensure sustainable remediation of control gaps and inefficiencies
• Lead an international team in a matrix organization while balancing global standards with regional business requirements
• Support operating-model and automation change and foster ownership, continuous improvement, and cross-functional collaboration

• Completed degree in business administration, finance, accounting, controlling, or a comparable field of study
• Several years of leadership experience in Accounts Receivable, Order-to-Cash, finance operations, shared services, or GBS, ideally in an international or matrix organization
• Strong AR and O2C process expertise, including cash application, incoming payment allocation, dunning, collections, dispute management, customer account management, credit-management interfaces, billing interfaces, project-related receivables, open-item management, month-end close support, internal controls, and reporting
• Practical experience in AR automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure
• Proven experience leading international teams and setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities
• Experience developing experts, building trust across functions, and leading teams through standardization, automation, and change
• Fluent in English
• German or other additional languages are an advantage
• Track record in shaping future-oriented AR or collections operating models, including automation roadmaps, governance, and change management

• Country-specific benefits, varying depending on the country of employment
• Benefits discussed individually during the interview process