Channel Programs & Operations Manager II

• Manage and improve existing partner programs, aligning them with business goals and partner needs
• Lead new initiatives from inception to execution, driving operational improvements and process efficiencies
• Collaborate with strategic partners to gather requirements, design processes, and implement scalable renewal and program initiatives
• Implement partner enablement strategies, including training, resources, and tools for Distributors and Resellers
• Collaborate with Partner Account Executives and leadership to align program strategy with business priorities
• Define program scope, success metrics, and execution plans cross-functionally
• Track and analyze partner performance using key metrics and KPIs
• Provide data-driven insights and recommendations for continuous improvement
• Address and resolve partners' issues, questions, and concerns

• 5+ years of experience in program management, channel operations, partner programs, or partner enablement, ideally within the technology or cybersecurity industry
• Bachelor's Degree or High School Diploma or equivalent professional background
• Experience supporting partner models
• Detail-oriented and analytical, with ability to use qualitative and quantitative insights to solve complex business challenges
• Communication and stakeholder management skills, with ability to influence decisions and drive results in a matrixed environment
• Ability to manage shifting priorities and adapt to changing business requirements and objectives
• Comfortable working in an international environment with stakeholders across regions and time zones
• Proficiency with Salesforce, Partner Portals, and Metrics/KPI dashboards

• Health, well-being, finances, and life-beyond-work benefits
• FlexBase workplace flexibility: work at home, in an office, or a combination of both