Product Analyst – Agile, Utilities

• Gather, analyze, and document business and technical requirements with stakeholders, Product Managers, and technical teams.
• Translate requirements into user stories with business context, acceptance criteria, business rules, dependencies, and edge cases.
• Facilitate workshops, interviews, and meetings to uncover needs, resolve ambiguities, and clarify objectives.
• Maintain and refine the product backlog with Product Owners.
• Ensure requirements and user stories are testable, traceable, and aligned with business goals.
• Support sprint planning, backlog refinement, and product demonstrations.
• Analyze processes and systems to identify gaps, customer pain points, and improvement opportunities.
• Help prioritize features based on business value, customer impact, and technical feasibility.
• Work with development and QA teams to clarify requirements and support validation against acceptance criteria.
• Maintain documentation of workflows, requirements, and business rules.
• Contribute to software and digital transformation projects for utility services, CIS, billing processes, and customer self-service portals.

• Bachelor’s degree in Business, Information Systems, or a related field.
• 4–6 years of experience as a Product Analyst in a product or technology-driven environment.
• Proven experience gathering requirements and writing user stories and acceptance criteria within an Agile/Scrum framework.
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Familiarity with the utility industry, CIS billing systems, or regulated markets.
• Proficiency with Jira, Confluence, Trello, or Azure DevOps.
• Ability to translate complex business needs into actionable requirements for development and QA teams.
• Strong communication, facilitation, documentation, and analytical skills.
• Ability to collaborate across functions and manage multiple priorities.
• Advanced English, spoken and written.
• Based in LATAM.
• Preferred: at least 2 years of experience in the utility industry, customer self-service portals, or CIS billing systems.
• Preferred: experience with SAP IS-U, Oracle CC&B, Oracle C2M, or VXcis.
• Preferred: understanding of meter-to-cash lifecycle, billing determinants and rate structures, adjustments and rebills, payments, autopay, and payment posting.
• Preferred: experience supporting customer self-service portal features including bill viewing and payment, usage and interval data visualization, service start/stop/transfer, notifications, alerts, and paperless billing.
• Preferred: experience with customer journey mapping and pain-point analysis.
• Preferred: familiarity with integrations through APIs or middleware.
• Preferred: experience with process modeling, workflow diagrams, or wireframes.
• Personal attributes: analytical, detail-oriented, collaborative, proactive, communicative, adaptable, customer-centric, and trustworthy.

• Integration into global brands and disruptive startups.
• Remote work/Home office.
• If a hybrid or on-site arrangement is required, you will be informed from the first session.
• Schedule aligned with your assigned team/project.
• Monday-to-Friday work.
• Day off on your birthday.
• Major medical expenses insurance (applies to Mexico).
• Life insurance (applies to Mexico).
• Multicultural work teams.
• Access to courses and certifications.
• Meetups with special guests from the IT field.
• Virtual team-building events and interest groups.
• English classes.
• Opportunities within our different business lines.
• Proudly certified as a Great Place to Work.