Human Resources Manager – Performance & Culture

• Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
• Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
• Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
• Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
• Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up
• Ensure timely resolution of VA complaints, concerns, and requests
• Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives
• Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies
• Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration
• Lead VA engagement, recognition, culture, and volunteering initiatives
• Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate
• Perform other related tasks as needed

• Fluent in English (C1/C2)
• 3–5 years of experience in HR, People Management, Employee Relations, or related fields
• At least 2 years in a leadership role
• Experience in the Staffing, BPO, or Outsourcing industry is preferred
• Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives
• Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results
• Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution
• Excellent interpersonal, communication, and stakeholder management skills
• Strong organizational, problem-solving, prioritization, and follow-through skills
• Applications and résumés must be submitted entirely in English

• Paid time off
• Performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday bonuses
• Work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations
• Fully remote role
• Direct exposure to senior leadership