Dutch-Speaking Customer Support Specialist

• Assist customers with account funding, transaction history, product details, and protection policies
• Handle inbound and outbound inquiries
• Negotiate payment plans
• Resolve collection-related questions
• Secure promises to pay
• Guide vulnerable customers
• Offer insolvency support
• Route accounts to specialized teams when needed
• Maintain detailed account notes
• Schedule call-backs
• Manage multi-queue contact systems efficiently
• Provide high-quality support and payment solutions to international customers across voice and written channels

• Native or fluent Dutch (C1/C2)
• Strong business English (B2+)
• Residing in Portugal or willing to relocate to Portugal with company support
• 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred)
• Strong negotiation skills
• Active listening skills
• Priority management abilities
• Independent problem-solving abilities
• Proficient in MS Office
• Comfortable navigating PC-based internet applications and multi-queue communication systems
• Submit CV in English

• Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
• Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
• Complexity Bonus: €80/month
• Weekends off
• 100% remote work
• Comprehensive relocation support and assistance for candidates moving to Portugal