Healthcare Administrator, AU Experience Required

• Manage clinic email inboxes and patient messaging
• Process rebookings, rescheduling, and cancellations across both clinic locations
• Follow up with patients regarding missed appointments, outstanding forms, and referral paperwork
• Answer and return phone calls as needed
• Prepare and issue patient invoices and update account records
• Follow up on outstanding balances
• Facilitate billing and claim workflows for HICAPS/private health funds, Medicare EPC plans, WorkCover, CTP, and DVA
• Audit billing details and apply correct item numbers and fee schedules
• Maintain Cliniko settings, fee schedules, billable items, pricing, and appointment types
• Generate and distribute operational reports for leadership
• Organize and maintain patient medical records, referrals, and administrative documents according to privacy and data security standards
• Relieve on-site front desk staff of routine back-office administrative tasks
• Execute additional administrative duties assigned by the Practice Manager
• Work closely with the Practice Manager and Founder as an extension of the on-site front desk team

• Direct, hands-on experience managing Cliniko, including setup and maintenance of billable items, pricing, appointment types, and reporting features
• Proven background in client communication and administration within an Australian clinic setting, preferably allied health, physiotherapy, or medical practices
• Working understanding of Australian healthcare funding models, including HICAPS/private health funds, Medicare (EPC referrals), WorkCover, CTP, and DVA
• Demonstrated capability in managing patient email inboxes, complex diary rescheduling, and invoicing workflows
• Exceptional written English skills with a warm, empathetic, and professional communication style
• Must be fully available to work a split-shift schedule during Sydney business hours from the Philippines
• Confident spoken English capabilities for direct patient phone contact and call handling (preferred)
• Current or recent experience working directly with an Australian healthcare clinic (preferred)
• Familiarity with VOIP phone systems, call routing, and live call transfers (preferred)
• General proficiency with Xero, Microsoft 365, or Google Workspace (preferred)

• Remote work from home
• Full-time remote contractor arrangement