Customer Support Specialist – Maintenance & Housing Support

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support
• Listen to customer needs, ask relevant questions, and provide clear professional assistance
• Gather and communicate accurate information for housing and maintenance inquiries
• Follow processes for documenting, routing, and escalating requests
• Maintain accurate records of customer interactions and case information
• Communicate professionally with customers and other relevant parties
• Manage multiple inquiry types while maintaining attention to detail and service quality
• Follow assigned workflows, schedules, and performance expectations
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift
• Support a US-based housing services operation

• Strong spoken and written English communication skills
• Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
• Strong listening, problem-solving, and customer service skills
• Ability to follow procedures, document information accurately, and escalate issues appropriately
• Good organizational skills and ability to work independently in a remote environment
• Reliable attendance and ability to commit to a fixed work schedule
• Professional attitude, dependable work ethic, and willingness to learn account-specific processes
• Own Windows 11 PC; Mac not supported
• Minimum 16 GB RAM
• Dual monitors
• Webcam and wired USB headset
• i5 processor or higher
• Fibre internet with a wired Ethernet connection
• Backup power solution
• Microsoft Teams / Office 365
• Applicants must be flexible and available to work any listed schedule
• Applicants must complete every stage of the hiring process
• Background check may be required for shortlisted candidates and employment is subject to successful completion where applicable
• All resumes must be submitted in English

• Paid weekly in arrears
• Fully remote role
• Two consecutive days off per assigned schedule