Veterinary Care Coordinator

• Serve as the dedicated remote front desk and care coordinator for one U.S. veterinary clinic.
• Answer and initiate calls, texts, chats, and emails from pet parents.
• Book, reschedule, and confirm veterinary visits.
• Triage inquiries, explain services, and coordinate follow-ups.
• Build estimates in partnership with the veterinary team.
• Keep medical records, notes, and workflows up to date.
• Act as a long-term extension of the clinic team.

• At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
• Experience handling appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
• Fluent, professional English is essential for live calls with American pet owners.
• Prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers may be assessed.
• Hands-on experience with veterinary practice management software; ability to name systems used and describe day-to-day work in them.
• Experience with VoIP tools is a plus.
• Experience coordinating with veterinarians and clinic teams.
• Fibre or fixed internet of at least 25 Mbps.
• Backup power supporting work through load shedding, such as an inverter, UPS, or generator.
• Quiet dedicated space for taking calls.
• Availability for the assigned fixed shift: either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday, on a permanent, long-term basis.
• CV evidence of current commitments and prior sustained evening or night shift work may be assessed.

• 15 days off per calendar year
• Off on 7 American public holidays
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
• No commute
• No weekend-work
• No overtime
• No rotating shifts
• 13th month of paycheck as a performance bonus every 12 months