Operations & Marketing Assistant

• Build the customer journey and funnel from lead to purchase
• Collaborate with the founder on funnel and lead magnet design
• Set up and maintain end-to-end funnel tracking and data capture
• Identify gaps in website CRM, EPOS, and marketing workflows
• Establish structures and processes for smooth day-to-day operations
• Set up and manage email marketing using Klaviyo or similar platforms
• Schedule and publish social media content using tools such as Buffer
• Monitor and respond to reviews and customer questions
• Triage the business email inbox and establish an email system
• Design labels and marketing materials in Canva
• Prepare print-ready assets for founder approval
• Manage print procurement and track deliveries
• Build and maintain supplier and competitor databases
• Create SOP documentation for staff use
• Research market trends and opportunities
• Propose marketing campaign ideas to the founder
• Set up a VoIP phone system
• Support future deployment of AI agents for review responses, email triage, and supplier price tracking

• Experience supporting e-commerce, retail, or food service operations in a fast-paced environment
• Working knowledge of automation platforms: Zapier, Make.com, and n8n
• Working knowledge of AI tools/custom GPTs
• Strong Canva skills
• Email marketing platform experience, ideally Klaviyo; Mailchimp also acceptable
• Comfortable with social media scheduling tools such as Buffer
• Comfortable with Google Workspace
• Strong written and spoken English
• Able to turn work into clear reports the founder can act on
• Design portfolio requested
• Adobe Express experience is a plus
• Prior food industry experience is nice to have

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• No tracker