Test Operations Associate

• Gather Test Support Agent availability and training information
• Build rosters for upcoming Casper tests
• Coordinate additional coverage when plans change
• Respond to scheduling changes and TSA questions
• Support onboarding and training of new TSAs
• Track shifts and hours, review payment information and invoices
• Work with Finance to ensure accurate and timely TSA payments
• Lead Casper test sessions after training and shadowing
• Coordinate TSAs during live tests and respond to unexpected issues
• Improve rostering, payment, availability, and information workflows using AI, automation, and other tools
• Report to the Manager, Support
• Collaborate with Test Support Agents, Finance, Customer Success, Operations, Product, Engineering, and the broader Support team

• Based in Australia
• Right to work in Australia
• Ability to work remotely across Australian and New Zealand-friendly hours
• Flexibility to start earlier or finish later to collaborate with Canadian teammates and lead live tests
• Organised and dependable, able to track moving pieces and follow through
• Strong attention to detail and ability to investigate discrepancies
• Problem-solving ability and sound judgement
• Improvement mindset, including simplifying, automating, documenting, or redesigning processes
• Clear and thoughtful communication
• Ability to learn and adapt quickly
• Comfort working with spreadsheets, numbers, payments, invoices, and accurate information
• Experience using AI to solve real problems, organise or analyse information, automate repetitive work, or improve workflows
• Experience with workforce rostering, contractor operations, live events, test delivery, or higher education is useful but not required
• No previous experience in test operations or higher education required

• 12% employer superannuation contribution through Deel
• $3,000 AUD annually for professional and personal development
• Eligibility to participate in Acuity Insights’ Employee Share Option Plan
• Annual leave entitlement
• Flexibility to take additional time off when needed
• Monthly Acuity Days
• Two-week company-wide closure each December
• Access to private health insurance or an allowance to support mental health and wellbeing
• Company-provided tools and hardware
• Up to $150 AUD per month towards a co-working space where needed
• Australian employment entitlements