Collections Agent

• Make outbound calls through the dialer to delinquent customers to negotiate payment plans and financial settlements
• Handle digital customer service requests as needed
• Record all negotiation details clearly and objectively in the company’s system
• Send payment slips and the documents required to resolve customers’ outstanding financial obligations
• Analyze customers’ financial situations and propose viable solutions for debt repayment
• Take a proactive approach to credit recovery by seeking solutions that meet the needs of both the company and the customer

• Experience in debt collection and using dialers
• Practical knowledge of Microsoft Office, particularly Excel
• Experience with both inbound and outbound customer service
• High school diploma

• Health insurance
• Dental insurance
• Childcare assistance
• Life insurance
• Food allowance
• Meal allowance
• One birthday day off
• Two wellness days
• TotalPass