Customer Support & Service Coordinator – HVAC

• Serve as the main office contact and bridge between customers, technicians, and management
• Answer inbound calls and emails
• Log customer details in Service Titan
• Schedule and dispatch technicians to appropriate jobs
• Call customers the day after completed jobs to confirm satisfaction
• Provide updates on parts that need to be ordered
• Participate in daily team check-ins
• Monitor technician notes and job statuses in a shared app
• Organize the CRM portal and email inbox
• Respond quickly to builder and client questions
• Improve follow-up processes using basic automation or AI tools
• Work closely with the Office Manager and owner to keep the daily schedule moving smoothly

• 2+ years of customer service experience specifically for a home service company (HVAC, Plumbing, or Electrical)
• Basic AC terminology knowledge
• Experience using Service Titan or similar scheduling software
• Interest in using new tools to improve office efficiency
• Fluent spoken and written English
• Comfortable working Eastern Time (ET) hours
• Availability for occasional busy weekends and holidays during peak HVAC seasons
• Organized, neat, and calm under high call volume

• Stable, long-term position with a growing company
• Direct collaboration with the owner and opportunity to improve business operations
• Digital apps and simple automation to keep everyone aligned
• Independent-contractor flexibility to manage work on your terms
• Contractor responsible for own equipment, taxes, and benefits