Senior Virtual Relationship Manager, Retail Banking

• Provide portfolio customers with personalized service to develop close relationships, maximize profitable contribution, and retain loyalty.
• Nurture clients and enable Mashreq Plus eligibility for upgrading them to Certified F-F RMs.
• Minimize customer attrition and maintain customer contact.
• Enhance Mashreq Plus balance sheet sales and cross-sell bank products to existing and potential customers.
• Safeguard the bank from potential loss.
• Maintain and improve service quality for Priority customers.
• Acquire new-to-bank affluent and HNW customers.
• Achieve annual and monthly financial targets, including cross-selling and up-selling products.
• Optimize client-base value through MG products and services.
• Communicate with HNW clients and identify their financial needs.
• Achieve revenue, sales, and portfolio growth targets.
• Maximize profitability while countering competition from alternative investment and wealth-management providers.
• Provide superior customer service, proactively address issues, and maintain client contact.
• Safeguard against potential loss, AML fraud, and unethical behavior.
• Interact with customers by telephone, email, and face to face when necessary.
• Collaborate with CCU, CPC, GSU, CAM, Governance, product managers, and line managers.
• Provide feedback on competition and client responses to products and services.
• Review customer relationships, bank policy, and financial objectives to make charge-reversal and maintenance/deviation recommendations.
• Exercise pricing discretion and ensure ethical selling with complete product and service disclosure.

• University Graduate.
• Excellent communication and negotiation skills.
• Fluency in English is mandatory; Arabic language is an added advantage.
• At least 2 years’ experience in a similar job with another bank / financial services.
• Strong sales knowledge and insurance/investments/Financial Market Knowledge.
• Strong interpersonal skills and cultural sensitivity.
• Relationship Management and Networking skills.
• Extrovert and amiable personality.
• Strong analytical and numerical skills.
• Ability to work under pressure and think on his/her feet.
• Dynamic, results-oriented approach to work.