Operations

• Build and operate benefits functions, including scheme setup, renewals, policy events, and insurer relationships
• Investigate and resolve customer support cases, communicating bad news clearly
• Build insurer and broker partnerships, including new carriers, markets, and supply relationships
• Build financial models for a non-standard SaaS business
• Make compliance, risk, and legal processes work in a regulated, multi-country environment
• Build people and talent functions
• Drive business operations and strategy, ensuring the company runs effectively
• Identify operational gaps and take ownership through resolution
• Match candidates to live roles when suitable; otherwise retain them in the talent pool for future opportunities

• Exceptional candidates across benefits operations, customer support, insurer and broker partnerships, finance, compliance, risk and legal, people and talent, business operations, strategy, chief of staff, or another relevant area
• Ability to identify gaps and independently resolve them
• Relevant experience demonstrated through what you have built, fixed, or changed
• Right to work in the country where you would work without requiring visa sponsorship

• Opportunity to join a regulated, multi-country business of approximately 100 people
• Opportunity to shape functions and close operational gaps as Kota grows
• Potential future role matching through a talent pool
• Future contact about job opportunities for up to 365 days with consent