IT Service Manager

• Lead service onboarding and ensure full operational readiness
• Design new or improved IT services (service design)
• Drive Incident, Major Incident, and Problem Management
• Act as backup for other process managers (Change, Release, Knowledge, etc.)
• Manage vendor and stakeholder relationships
• Continuously improve service quality and ITSM processes

• 5+ years of experience in Incident, Major Incident, and Problem Management
• Proven experience in service onboarding and service design
• Strong knowledge of ITIL v4
• Experience with ITSM tools (Freshservice, ServiceNow, Jira)
• Strong communication, analytical, and leadership skills

• A role with significant impact on IT service quality
• An international environment within a leading insurance organization
• Professional and motivated colleagues
• Room for growth, innovation, and continuous improvement