Senior Support Consultant, Oracle EPM FreeForm

• Provide L2/L3 production support for Oracle EPM FreeForm applications
• Resolve P1–P4 incidents within defined SLAs
• Troubleshoot complex application, calculation, data and performance issues
• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective actions
• Support production deployments, migrations and release activities
• Perform monthly Oracle EPM patch validation and post-patch testing
• Provide user support and resolve functional/technical issues
• Develop and implement enhancements and change requests
• Monitor and improve cube, calculation and application performance
• Support data integrations and data synchronization activities
• Collaborate with application, infrastructure, business and client teams to resolve critical issues
• Maintain technical documentation, support procedures and knowledge repositories
• Conduct knowledge transfer to support teams and stakeholders

• 8+ years of experience
• Strong hands-on production experience with both BSO and ASO
• Advanced Groovy scripting
• Strong experience with Business Rules and Calculation Manager
• Runtime Prompts (RTPs) development and implementation
• BSO calculation performance tuning and optimization
• Data Maps and Smart Push
• EPM Automate and REST APIs
• Troubleshooting complex calculation failures, data issues and business-rule errors
• BSO cube design, calculations and data management
• Advanced MDX development
• ASO custom formulas development and troubleshooting
• ASO cube design, optimization and aggregation strategies
• ASO performance tuning and troubleshooting
• Data synchronization between BSO and ASO cubes
• Ability to analyze and optimize ASO queries and reporting performance
• Experience supporting Oracle EPM Cloud / Planning / FreeForm production environments
• Experience with Oracle EPM upgrades, patches and migrations
• Experience working in enterprise production-support environments
• Strong analytical and troubleshooting skills
• Ability to independently handle complex production issues
• Strong communication and stakeholder-management skills
• Ability to work under pressure in a production-support environment
• Strong understanding of incident, problem and change management processes
• Ability to analyze performance issues and recommend sustainable solutions
• Profiles with only functional EPM experience or limited production support exposure should not be considered

• Contract-to-Hire (CTH) option
• Remote work option
• Oracle EPM / Essbase certification is a plus