Bilingual Employee Service Center Specialist – Honduras

• Respond to current and past employees through email, live chat/intranet, and phone channels
• Resolve low- to moderate-complexity HR inquiries accurately and consistently
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service HR transactions
• Explain and educate callers on payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services
• Collect relevant information and escalate issues beyond scope to appropriate specialists or staff
• Navigate multiple web-based systems and maintain accurate data entry
• Protect confidentiality and employee data security
• Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and share customer insights and trends
• Perform other duties assigned by Compass or the client
• Attend required training sessions and 1:1 conversations using a working camera
• Work full-time shifts within stated operating hours

• High school diploma required
• 2-4 year college degree preferred
• 1-3 years of contact center or administrative HR experience preferred
• Experience with customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred
• Experience navigating multiple web-based systems simultaneously with accurate data entry
• Strong written/typing and verbal communication skills
• English and Spanish proficiency required and assessed during screening
• Ability to learn and retain a wide range of information
• Self-reliant with an information seeker mindset
• Strong problem-solving ability and good judgment
• Openness to continuous coaching
• Licensed Windows computer with serial number; customized, jailbroken, or homemade devices not accepted
• Strong wired internet connection with minimum 80 Mbps download and upload speeds
• Windows computer with working webcam
• Working headset with microphone; speakers not permitted on calls
• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer
• Memory: Windows minimum 16GB; MacBook minimum 8GB
• Windows 11, 32-bit or 64-bit
• Required third-party software: Microsoft Windows Installer 2.0 or later, Microsoft Visual C++ 2019 Redistributable 32-bit, and Microsoft .NET Framework 4.6.2 or 4.7.x
• DUO Mobile installed on mobile phone for multi-factor authentication
• Reliable high-speed internet connection
• Backup power source
• Preferably a separate room free from noise and distractions
• Ability to see, talk, and hear; operate a computer/laptop and headset; and work at a computer while sitting or standing for prolonged periods
• Must respond in English during application process; initial interviews are in English

• A fully remote work environment
• Competitive wages
• Comprehensive training on products and services
• Career development opportunities, including internal promotions
• Positive and growing work culture that values diversity and inclusivity