Front Desk Specialist – Behavioral Health

• Handle inbound calls and execute proactive outbound outreach for patient scheduling, appointment reminders, and follow-ups
• Conduct initial patient intake screenings, capturing demographic information and preliminary history with sensitivity and confidentiality
• Process prior authorization requests for medications and psychological services
• Perform real-time insurance eligibility verifications to confirm active coverage, co-pays, deductibles, and behavioral health benefits
• Maintain clear, organized patient charts and update administrative documentation in the Electronic Medical Record (EMR) system
• Deliver an empathetic, reassuring customer service experience when communicating with patients experiencing mental health challenges

• Prior administrative, intake, or care coordination experience in Behavioral Health, Mental Health, Psychiatry, or Therapy practices required
• Hands-on experience submitting and tracking prior authorizations through clinical and insurance portals (e.g., CoverMyMeds, payer sites)
• Proven track record verifying commercial and public insurance benefits
• Excellent, clear verbal and written English communication skills with a compassionate phone presence
• Proficient with EMR/EHR platforms, VOIP softphone systems (e.g., RingCentral), and web-based administrative tools
• Full-time contractor position requiring 40 hours per week
• Availability Monday through Friday, 8:30–5:00 PST