Account Manager, Customer Success

• Support education partners such as vocational trainers, HR teams, and apprentices
• Manage support programs: review academic records, identify needs, and set up programs
• Coordinate tutor matching and track progress
• Communicate proactively and reliably, conduct brief reports and semester check-ins, and respond to inquiries
• Recommend suitable programs such as extensions or additional services
• Apply psychological insight to tailor support to learners’ needs
• Organize Welcome Days, workshops, and group courses with the education team
• Use Pipedrive as the CRM and Claude as an AI assistant
• With a higher level of commitment, develop new partnerships with training companies—from initial outreach through closing

• Ideally, a degree in psychology, business psychology, education, or educational science
• Understanding of how young people learn and what motivates them
• Initial experience in account management, customer success, consulting, or B2B sales, including experience gained through working student roles or internships
• Career changers from education, HR, or vocational training are welcome
• Good understanding of Swiss German
• Excellent spoken and written German
• French is a plus
• Reliable, responsive, and proactive in raising potential issues
• Enjoy working with people and having conversations on an equal footing
• Based in Germany
• Willingness to travel to Switzerland once per quarter

• Permanent employment contract
• 20 days of annual leave
• 100% remote with trust-based working hours
• Part-time or full-time, 50% to 100% workload
• NEPQ 2.0 sales training plus Tactical Empathy by Chris Voss (value of more than EUR 6,500)
• Access to our TEACHY tutor training programs (value of CHF 1,900)
• Genuine opportunity to shape the role and company
• Direct collaboration with the founder and CEO, with flat hierarchies
• Travel expenses covered for customer meetings, workshops, and team days in Switzerland
• Team retreats and events
• Development opportunities toward partnership development