Client Support Specialist

• Support clients via ticketing, phone, chat, and social media channels
• Stay current on product features, improvements, and web trends through software update blogs, help center articles, and training
• Provide support, training, best practices, and implementation assistance across the Content Management System and product suite
• Troubleshoot and investigate issues; create detailed software bug reports and product enhancement requests
• Participate in daily team stand-up meetings covering challenging tickets, software bugs, and other notable items
• Resolve some incoming calls while on the phone; summarize and escalate others as appropriate
• Serve as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed
• Strengthen the Finalsite brand through product knowledge and customer service excellence

• Associate’s or Bachelor’s degree preferred, or commensurate experience
• Strong written and spoken English language skills are mandatory; B2 or C1 level preferred
• Entry-level experience with websites built via content management systems such as Wordpress, Squarespace, Wix, Weebly, or Joomla preferred
• Ability to multitask and maintain patience in challenging situations
• Prior customer service or technical support experience preferred (min 2–4 years)
• Experience with support desk software; Zendesk preferred
• Comfortable working from 6:30 AM–3:30 PM IST
• Based in India, with regular working overlap with colleagues in Europe and the United States
• Current and continued residency in India required

• 100% fully remote employment
• Full-time employment
• Equal opportunity workplace and affirmative action employer
• Reasonable accommodation for persons with disabilities or special needs