ServiceNow Lead Engineer – ITOM

• Lead, coach, and mentor a team of Software Engineers delivering customer professional services
• Implement and develop ServiceNow customizations based on functional and technical requirements, leading practices, and internal code standards
• Interface with end-users, IT teams, and key stakeholders to gather ITOM system requirements
• Guide customers in understanding technical solutions for business requirements
• Customize ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations
• Implement Flow Designer, Business Rules, scripting, integrations, and logic
• Configure REST/SOAP integrations between ServiceNow and other applications
• Mentor project crew members through peer reviews and provide technical guidance
• Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
• Participate in user acceptance testing of service maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to the assigned scope
• Align with the existing ServiceNow technical lead on map and event work
• Maintain operational documentation and SOPs

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations
• Data Extraction Technologies such as JDBC, ODBC, or ETL integrations
• Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Experience in strategic planning, resource allocation, production methods, and coordination of people and resources
• Ability to create technical design documents and user documentation
• Ability to adapt quickly in a fast-paced environment
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience
• Willingness and ability to continue education within the ServiceNow platform and complete ServiceNow competency certifications and module accreditations
• Preferred certifications: ITIL Foundation, ServiceNow CSA, and CAD

• Official ServiceNow training
• Support and guidance on projects
• Opportunity to achieve multiple ServiceNow certifications
• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Disability accommodation available