Accounts Receivable & Collections Specialist

• Manage accounts receivable processes, including invoicing, credit notes, receipts, and payment allocations
• Monitor and respond to customer billing enquiries
• Process customer payments across multiple currencies and payment methods
• Conduct collections activities, issue payment reminders, and follow up on overdue accounts
• Monitor customer accounts for overdue payments and conduct proactive collections calls and emails
• Prepare monthly customer statements and perform account reconciliations
• Resolve billing issues and account discrepancies with Customer Success and Sales teams
• Support cash flow forecasting and credit control activities
• Assist with month-end reporting, ageing analysis, accrued revenue journals, and audit requirements
• Ensure compliance with company policies, internal controls, and accounting standards
• Identify opportunities to improve AR processes and support automation initiatives

• Bachelor's degree in Accounting, Finance, or a related field
• 2-3 years' experience in Accounts Receivable, Finance Administration, or a similar finance support role
• Hands-on experience with invoicing, collections, receipting, payment allocation, and reconciliations
• Strong understanding of accounts receivable processes and revenue recognition principles
• Experience using ERP/accounting systems such as NetSuite, Microsoft Dynamics 365, Xero, MYOB, or similar
• Strong Excel skills and proficiency with Microsoft Office or Google Workspace
• Excellent communication, negotiation, and stakeholder management skills
• Proven experience handling collections calls and customer follow-ups
• Strong attention to detail, organisational skills, and ability to manage multiple priorities
• Proactive, solution-focused approach to resolving billing and account issues
• Experience within a SaaS, technology or fast-growth business environment is highly regarded
• Willingness to work the specified AEST/AEDT schedule

• Work from home
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• People-first culture prioritizing stability, growth and genuine care
• Equal opportunity and inclusive workplace