Associate Manager, Clinical Operations

• Lead the day-to-day management of multiple clinical administration team members
• Provide direct coaching and development support to assigned staff
• Oversee resourcing, alignment, training, and ongoing professional development for the assigned division or office
• Implement Clinical Administration initiatives to improve process efficiency, execution consistency, and quality output
• Analyze performance metrics and provide feedback to enhance individual and team performance
• Develop and implement Working Practice Documents and Standard Operating Procedures
• Develop and implement training processes for clinical administration and clinical staff
• Implement project-specific training activities for research staff
• Mentor new team members, including other Clinical Managers
• Handle additional duties and projects assigned by PPD management
• Collaborate with clinical operations senior management and executive staff on strategic planning and business development
• Serve as a point of escalation for performance concerns and training needs
• Collaborate with the leadership team on resourcing needs

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Significant clinical research experience comparable to 5+ years, including remote and clinical monitoring and experience in all phases of the study life cycle, including start-up, interim, and close-out
• 1+ year of leadership responsibility
• An equivalency consisting of a combination of appropriate education, training and/or directly related experience may be considered sufficient
• Advanced knowledge of ICH GCP, applicable regulations, and PPD/Client procedural documents
• Advanced knowledge of all phases of clinical trials, specifically study start-up, study maintenance, and study close-out
• Advanced skills in managing, motivating, and mentoring staff
• Ability to analyze and manage the clinical administration portion of Business Development bids and contracts for multiple studies
• Strong knowledge of budgets, projects, and metrics
• Ability to handle multiple tasks simultaneously, meet rigorous timelines, and work effectively in stressful situations
• Excellent organizational skills and strong attention to detail
• Excellent communication and interpersonal skills
• Ability to travel if required
• Willingness to work in office and/or clinical environments with exposure to electrical office equipment, biological fluids, infectious organisms, fluctuating/extreme temperatures, and required personal protective equipment

• Collaboration and development opportunities
• Exposure to a global team environment
• Travel opportunities, including domestic and rare international travel where applicable