Product Analyst, Pendo

• Support the day-to-day operation of Pendo, including tagging, configuration, dashboards, reports, and data quality
• Build and maintain Pendo dashboards and reporting to help Product Managers understand product usage, feature adoption, and customer behavior
• Ensure new product capabilities are appropriately tagged and measurable after release
• Provide ongoing adoption and usage reporting
• Assist Product Managers with analytics questions and investigate trends or changes in usage
• Communicate findings clearly
• Use Grafana, BI tools, and internal systems to supplement Pendo data when additional context is needed
• Support Product and leadership reporting, including dashboards and recurring measurements used to track Product KPIs
• Support KPI and OKR measurement and surface useful insights
• Interact and work closely with other areas of the company as needed
• Report to the Chief Product Officer
• Potentially develop toward a Product Owner capacity over time
• Travel occasionally within the United States, Europe, and Asia

• 2-4 years of demonstrable experience in Product Operations, Product Analytics or a similar role
• Hands-on experience with Pendo is required, including working with tagging, dashboards, reports, and product usage analytics
• Experience building and maintaining dashboards, reports, or recurring analytics used by business or product teams
• Strong analytical and problem-solving skills, with curiosity about how customers use software products and an ability to investigate questions using data
• Good attention to detail and the ability to work collaboratively with Product Managers and clearly communicate useful findings
• Experience with Grafana, SQL, BI platforms, or other analytics tools is helpful but not required
• Comfort working with diverse professional and cultural backgrounds
• Ability to work with an international team across the United States, South America, Western and Eastern Europe, and Asia

• Competitive compensation
• Remote-friendly culture
• Wellness programs
• Employee recognition program
• A variety of professional development opportunities
• Inclusive culture focused on people, customers and innovation