IT Support Specialist, French & Technology

• Supporting French-speaking customers with technical challenges
• Acting as the first point of contact for technical issues
• Handling customer inquiries quickly and competently
• Documenting and classifying tickets in the ticketing system
• Managing and administering requests in the ServicePortal
• Escalating tickets to downstream support teams
• Managing and monitoring tickets in accordance with Service Level Agreements

• IT background: completed IT training, a completed degree in IT, or professional experience in an IT Service Desk
• Customer-friendly and service-oriented approach
• Quick comprehension and ability to grasp new concepts rapidly
• Structured way of working
• Excellent communication skills and strong command of written and spoken language
• Very good German skills, both written and spoken
• Very good English skills (B2), both written and spoken
• Very good French skills (B2), both written and spoken
• Willingness to handle ServicePortal requests Monday to Friday between 6:00 a.m. and 6:00 p.m., for a maximum of 5 days per week and 8 hours per day

• Permanent employment on a full-time or part-time basis
• Generous work-from-home policy with state-of-the-art IT equipment
• Location-independent remote work possible
• Subsidy for prescription computer glasses
• Weekly exercise program
• Bike leasing
• Regular healthy snacks and refreshments
• Support for sports activities
• Deutschlandticket for €35
• Personalized onboarding provided by experienced professionals
• Feel-good management
• Free professional development opportunities
• Various additional benefits
• Company breakfast
• Celebrations and team events
• Strong appreciation, as well as short communication and decision-making paths