N1 Customer Service and Support Assistant, Telecom

• Provide inbound N1 customer service and technical support via phone, chat, and email to B2B and Premium customers, including executive and corporate clients in Alphaville
• Identify, record, and resolve technical connectivity and telecommunications incidents
• Escalate complex tickets to N2/N3 or field teams, providing clear and detailed reports
• Ensure compliance with response and resolution times agreed upon with corporate customers
• Participate in technical training, process training, and customer relationship development programs

• High school diploma
• Currently pursuing a higher education degree in Networking, Information Technology, Business Administration, or a related field is a plus
• Basic to intermediate knowledge of computer networks, the internet, Wi-Fi, and telecommunications
• Excellent verbal communication, impeccable writing skills, and the ability to communicate effectively with corporate and high-profile customers, including C-level executives and managers
• Quiet work environment suitable for remote work
• Own suitable computer
• Stable, high-speed internet connection
• Proactivity, emotional intelligence, empathy, and strong conflict-resolution skills
• Previous experience providing N1 support in telecommunications, internet service providers, or IT is a plus
• Experience supporting B2B corporate accounts or VIP/Premium customers is a plus
• Availability to work from 5:00 p.m. to 11:10 p.m. on a 6-on/1-off schedule

• Flexible Benefits Package
• Health Insurance
• Dental Insurance
• Meal Voucher
• Food Voucher
• Mobility Benefit
• RVI (Incentive Variable Compensation)
• Profit-Sharing and Results Bonus
• TotalPass: Exclusive discounts at gyms and fitness studios
• Childcare Assistance
• Life Insurance
• C4Life: Program focused on comprehensive health and well-being
• Exclusive discounts on internet and mobile phone services, where available