Senior Application Support Consultant

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Guide and mentor team members
• Deliver training sessions and support knowledge development
• Own escalation management and ensure timely, effective resolution
• Cover first-line and advanced support responsibilities within a flat team structure
• Balance operational support with mentoring and process improvement
• Contribute to special projects and process improvements
• Work across Unit4 ERP and ERPx through a rotation programme

• Proven experience with Unit4 ERP/x (essential)
• Strong knowledge of the Financial/Logistics module
• Basic SQL skills (querying, troubleshooting)
• Strong English communication skills (written and verbal)
• Ability to manage standard support cases and complex escalations
• Occasional travel to customer sites where required
• Fluent/Native Swedish language
• Advanced SQL knowledge (nice-to-have)
• Experience mentoring or coaching colleagues (nice-to-have)
• Training delivery experience (nice-to-have)
• Previous experience handling escalations in a support environment (nice-to-have)
• Security clearance/background checks may be required for customer projects and access to sensitive customer data

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities
• Tools and guidance for professional development
• Talented colleagues, role models and mentors
• Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all