Application Support

• Provide L2/L3 support for supported applications
• Monitor and support production streams
• Troubleshoot, review, analyze, and resolve production issues, including job failures
• Apply code fixes and patches as needed
• Onboard new software versions for NT certification, packaging, and deployment
• Work directly with business partners to analyze and resolve queries
• Ensure compliance with controlled processes according to business and IT requirements
• Develop and maintain professional relationships with IT and business stakeholders
• Monitor and respond to alerts
• Escalate production issues to relevant teams and management

• Advanced English
• Ability to provide L2/L3 support
• Ability to monitor and support production streams
• Expert knowledge of workflow designs for supported applications
• Ability to troubleshoot, analyze, and resolve production issues, including job failures
• Ability to apply code fixes and patches as needed
• Ability to onboard new software versions for NT certification, packaging, and deployment
• Ability to work directly with business partners to analyze and resolve queries
• Ability to ensure compliance with controlled processes according to business and IT requirements