Mid-Level Support Analyst

• Manage crises and prioritize critical incident tickets
• Lead crisis bridges and coordinate the analysts involved in incident response
• Engage the teams responsible for resolving issues
• Monitor incidents across multiple channels, such as Microsoft Teams, WhatsApp, and chat platforms
• Maintain client communications, monitor support groups, and provide status reports
• Prepare reports containing information about incidents, occurrences, and the actions taken

• General knowledge of IT and infrastructure
• Familiarity with servers, switches, networks, and systems
• Strong communication, organizational, and investigative skills
• Ability to prioritize tickets and manage critical situations
• Currently pursuing a higher education degree in an IT-related field
• Technical certification or vocational training

• Medical and dental insurance
• Life insurance
• Meal or food allowance
• Transportation allowance
• Discount club
• Access to Wellhub (fitness centers) and Mente Tranquila
• Discounts on Positivo products
• University partnerships
• CLT employment contract