IT Support Specialist

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one
• Manage and support Microsoft Intune for device and application management
• Administer and monitor Pulseway for proactive system management and support
• Troubleshoot and resolve issues across both MacOS and Windows environments
• Resolve software, hardware, and network issues quickly and efficiently
• Document issues, resolutions, and best practices to improve support processes
• Collaborate with global colleagues to ensure consistent IT standards and practices

• 3+ years of experience in IT support or helpdesk roles
• Strong background in troubleshooting hardware, software, and networking issues
• Hands-on experience supporting both MacOS and Windows environments
• Experience with Microsoft Intune administration
• Experience with Pulseway or similar remote monitoring/management tools
• Excellent communication skills, with the ability to support users remotely across time zones
• Ability to work independently while aligning with U.S. business hours
• A proactive, customer-focused mindset with strong problem-solving skills
• Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace) is nice to have
• Familiarity with onboarding/offboarding processes in distributed teams is nice to have
• IT certifications (CompTIA, Microsoft, Apple, etc.) are nice to have

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses
• 100% remote position