Customer Success Manager

• Act as the primary liaison for client inquiries across email, text, and phone calls
• Respond to client inquiries in a timely manner
• Handle client escalations quickly and resolve issues
• Update internal platforms after resolving issues
• Support client onboarding processes
• Assist during scheduled client meetings
• Conduct outbound follow-up calls when additional assistance is needed
• Address issues proactively before they escalate
• Manage client call processes and script updates via a CRM Script Editor after training
• Serve as the primary voice and representative of the company
• Maintain strong client relationships, customer satisfaction, and retention

• Minimum 1 year of experience in a Customer Success Manager role
• Strong written and spoken English communication skills with a neutral or excellent speaking accent
• C1 English level required; speaking strictly in English during the whole shift
• Highly adaptable to new platforms and digital workflows
• Experience with Gmail and Google Spreadsheets
• Experience with RingCentral preferred but not required
• Minimum 16GB RAM
• Reliable backup power source
• Backup Internet Service Provider (ISP)
• Willingness to adjust schedule during urgent or emergency situations
• Ability to work independently and consistently meet expectations without micromanagement
• Resume and audio recording must be submitted in English
• Publicly accessible 30–90 second audio or video recording in English required
• Screenshot of internet speed test result required

• High-trust role with meaningful, direct client impact
• Long-term growth potential within the company
• Supportive team culture built on accountability and excellence