Family Case Manager – Global

• Manage approximately 100 concurrent cases from contract signature through final resolution
• Act as the primary point of contact through continuous inbound and outbound calls and texts
• Guide families through the full service lifecycle with empathy, clarity, and professionalism
• Coordinate transportation, documentation, cremation scheduling, and return of ashes
• Partner with internal teams and vendors to keep cases moving
• Maintain meticulous and accurate documentation across all systems
• Navigate HubSpot, Aircall, Slack, GSuite, and internal case management systems to build context and triage workflows
• Collaborate with teammates on coverage, escalations, and urgent case needs
• Ensure smooth case handoffs and anticipate downstream impacts

• 2+ years owning a caseload or book of accounts end-to-end in case management, patient or client coordination, claims handling, operations, or similar
• Strong written and spoken English
• Ability to manage 100+ cases simultaneously while maintaining meticulous records and documentation
• Clear, calm communication and comfort managing most workday communications by phone and text
• High accountability, proactive ownership, client-experience focus, and creative problem-solving
• Tech-savvy and highly organized; able to work across multiple systems and triage priorities
• Energized by Meadow’s mission
• Home setup that supports the work
• Reliable setup and ability to work Monday–Friday during US Pacific Time business hours long-term
• Full-time availability for an 8-hour consistent schedule
• Ability to work with HubSpot, Aircall, Slack, GSuite, and internal case management systems

• Base pay benchmarked globally
• Top performers consistently earn the full bonuses
• PTO
• 10 paid holidays
• Paid training
• Fully remote work
• Training and growth opportunities
• Honest feedback
• No burnout culture
• Same 1:1s, check-ins, and career paths as the U.S. team
• Same expectations and opportunities as the U.S. team