Senior Human Resources Associate, Shared Service Centre

• Support employee lifecycle processes, including onboarding, data management, visa renewals and transfers, and offboarding
• Prepare employment contracts, contract amendments, HR policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications
• Organize and maintain employee records and customer and professional data in the proprietary platform
• Administer benefits and collaborate with brokers and insurers on benefits enrollment
• Provide payroll data, including time and expense details, to the payroll team and local payroll providers
• Audit and check data changes to ensure accurate and timely payments
• Contribute to continuous HR process improvement and maintain SOPs and policies
• Respond to and resolve professional and customer queries via email and other communication channels
• Follow established SLAs and SOPs to ensure service excellence
• Liaise with partners and vendors, including insurance, local service, payroll, and pension providers
• Serve as the first point of contact during onboarding and offboarding
• Support professionals engaged on behalf of G-P clients and assist with backend HR, payroll, and legal service providers for international entities

• 2–5 years of HR operations experience
• Detailed knowledge of HR procedures and policies
• Experience working within a Shared Services environment
• Strong hands-on experience managing onboarding processes across the Americas region
• Excellent customer service skills
• Proficient written and verbal English
• Literacy with MS Office
• Proactive test-and-learn mindset
• Ability to quickly master and deploy new AI features and platforms
• Demonstrated AI literacy, including integrating generative AI tools such as Gemini and Notebook LM into daily workflows
• Resourceful problem-solving abilities
• Experience in stakeholder management
• Self-motivation, attention to detail, and time management skills
• Ability to work in an international, multicultural team
• Flexibility to accommodate different time zones
• Ability to start immediately is ideally sought
• Night-shift availability for the 9-month fixed-term contract role

• Competitive compensation
• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years
• Annual bonus for non-sales roles, dependent on individual and company performance