Staff Product Manager – Conversational AI

• Scale Addri, Addi’s AI-powered conversational assistant, from a support-focused prototype into the primary unified in-app interface
• Enable customers to shop, manage credit, make payments, and resolve issues through conversational interactions
• Launch Addri in-app and establish a continuous review cadence
• Increase AI resolution rates and CSAT while reducing support ticket load
• Launch product discovery and purchase-assist flows to improve task completion and conversion
• Deploy credit line, balance, and payment flows with high response accuracy and strict escalation guardrails
• Build test sets, LLM-judge frameworks, and pre-launch quality gates
• Partner with Risk, Data, and Legal on grounding data sources, action confirmation mechanics, and compliance protocols
• Deliver a business case quantifying cost savings and conversion impact to guide future investment
• Participate in recruiter, hiring manager, cross-functional, live business case, and founder interviews

• Track record of shipping customer-facing LLM products (assistants, agents) beyond demos
• Mastery of end-to-end conversational flows and failure handling
• Proven ability to scale early-stage products and drive iterative post-launch improvements
• Deep experience establishing evaluation frameworks, including test sets, LLM-as-a-judge, and human review
• Experience defining strict quality thresholds per use case
• Technical fluency in RAG, embeddings, prompting, and tool-use
• Experience deploying AI in high-stakes environments
• Experience implementing human handoffs, privacy protections, and safety limits for critical actions
• Native fluency in Colombian Spanish
• Fluent professional English
• Active hands-on usage of modern AI tools
• Ability to stay current with model capabilities, limitations, and industry developments

• Generous salary
• Equity in the company
• Benefits that go beyond the basics
• Opportunity to influence company technology, strategy, culture, and values
• Work alongside top-tier talent from around the world
• Fast, transparent, and engaging hiring experience
• Feedback provided regardless of hiring outcome