Customer Success Manager, French-speaking – Airline or Airline Catering

• Own and manage a portfolio of key airline customers
• Build trust-based relationships with stakeholders across operations, IT, and management
• Align LimeFlight capabilities with customer business objectives
• Lead regular business reviews and management meetings
• Monitor customer health, adoption, and satisfaction
• Identify upsell and cross-sell opportunities for modules, integrations, and services
• Drive retention and expansion revenue within the customer portfolio
• Contribute to renewal processes and commercial discussions
• Support onboarding and implementation phases as a strategic counterpart
• Guide customers through integrations, data setup, and adoption best practices
• Collaborate with implementation teams to transition customers into run mode
• Deliver targeted training sessions and workshops
• Enable customers to adopt new features and optimize processes
• Promote best practices and continuous improvement
• Collaborate cross-functionally and act as the internal voice of the customer
• Provide structured feedback to influence product development

• Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
• Experience working with SaaS products or complex B2B software solutions is a plus
• Bachelor's degree in Business Administration, Information Technology, or a related field
• Strong stakeholder management and communication skills
• Ability to manage multiple customer relationships in a fast-paced environment
• Commercial mindset with a focus on value creation and growth
• Proactive, ownership-driven approach to customer success
• Highly organised and reliable
• Fluent in English and French
• English proficiency at a C1 level or higher
• French proficiency at a C1 level or higher
• Willingness to travel up to 20% a year to customer on-site visits
• Currently residing in or relocating to Europe
• Legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered

• Fully remote work arrangement
• Ongoing learning opportunities
• Training and workshops, remote and on-site
• Equal opportunity and inclusive work environment