Virtual Medical Assistant

• Assist patients via phone calls and respond to chat inquiries
• Draft and send emails to patients with appointment reminders, test results, and other relevant information
• Answer patient calls professionally, address basic inquiries, and direct complex issues to appropriate healthcare providers
• Make outbound follow-up calls to pharmacies and other healthcare offices
• Provide critical administrative support to healthcare professionals and patients
• Support healthcare professionals in focusing on exceptional patient care

• Minimum 2 years of experience as a virtual assistant or in a similar administrative role
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Comfortable answering non-clinical medical questions
• Willing and able to work US hours
• Excellent organizational skills and strong attention to detail
• Proficiency in Google and/or Microsoft Office Suite
• Working knowledge of medical terminology a plus
• Fluent written and verbal communication skills in English
• Ability to learn new software and adapt to changing priorities
• Positive and professional demeanor with commitment to exceptional customer service
• Ability to work independently and manage time effectively in a remote work environment
• Updated resume required when applying

• Remote work
• Full-time employment
• Competitive compensation package
• Equal opportunity employment