SDET

• Own the QA process across web and API layers, including manual testing, test case creation, and regression testing
• Develop and execute test plans for new features, releases, and bug fixes
• Collaborate with product managers and developers to identify edge cases and improve product robustness
• Maintain a clear bug log, prioritize issues by impact, and follow through to resolution
• Contribute to automation efforts to scale QA processes
• Troubleshoot technical issues and escalate product bugs with clear reproduction steps
• Track and categorize common user issues to drive product improvements and knowledge base content
• Represent the customer voice internally and turn feedback into roadmap ideas

• 3+ years in QA, preferably in a SaaS or AI/ML focused company
• Strong analytical, troubleshooting, and Excel skills
• Comfortable navigating logs, APIs, and debugging tools
• Knowledge of tools such as Postman, JIRA, Notion, Zendesk/Intercom, or similar
• Clear written and verbal communication in English
• Experience testing conversational AI, LLM-based systems, or B2B platforms
• Customer-first mindset and ability to turn user friction into improvements